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Details

Type: Suggestion
Resolution: Fixed
Component/s: Customer Portal - Requests
Labels:
None

UIS:
124
Feedback Policy:

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Description

Problem Definition

It is currently not possible to mention users in the customer portal. Although [~username] displays the user as mentioned, but it does not notify the intended user.

Why this is important

This ability would allow customers reaching the intended users and would allow faster communication

Attachments

Issue Links

duplicates

JSDCLOUD-288 As a customer I want to be able to mention specific people easily in comments and descriptions

Closed

is related to

JSDSERVER-288 As a customer I want to be able to mention specific people easily in comments and descriptions

Closed

JSDCLOUD-1476 Unable to @mention Customer or Request Participant

Under Consideration

relates to

JSDCLOUD-288 As a customer I want to be able to mention specific people easily in comments and descriptions

Closed

mentioned in: Page Loading...; Page Loading...; Page Loading...

(2 mentioned in)

Activity

People

Assignee:: Sushant Koshy

Reporter:: Nabil

Votes:: 252 Vote for this issue

Watchers:: 151 Start watching this issue

Dates

Created:: 25/Mar/2019 7:24 AM

Updated:: 31/Jul/2023 3:43 PM

Resolved:: 27/Jul/2023 8:33 AM

Support mentions in Customer portal