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  1. Jira Service Management Cloud
  2. JSDCLOUD-62

Add Permission so user can only view Portal and not JIRA.

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Details

    • Suggestion
    • Resolution: Fixed
    • None

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      The whole reason for a customer portal is to provide a user-friendly environment for a non-technical end-user. When the user looks at their profile or logs out - they are directed to JIRA. Please add a permission so that a user can only view the customer portal and not JIRA.

      Attachments

        Issue Links

          causes

          Suggestion - JSDCLOUD-215 Customers should not be able to see SLA details

          • Closed
          incorporates

          Suggestion - JSDCLOUD-259 JSD Queues > as a customer, should not be able to see internal queues

          • Closed

          Suggestion - JSDCLOUD-263 As a customer accessing JIRA from JSD, should not be able to see how SLAs are configured

          • Closed

          Suggestion - JSDCLOUD-265 As a customer accessing JIRA from JSD > should not be able to see SLAs within the issue itself

          • Closed
          is duplicated by

          Suggestion - JSDCLOUD-34 Allow users to view issues (in Customer Portal) and not Service Desk functionality

          • Closed

          Suggestion - JSDCLOUD-36 As an Admin I would like to force users to only use the Customer Portal to create issues

          • Closed
          is incorporated by

          Suggestion - JSDCLOUD-201 Enhance JIRA Service Desk to run as external customer-facing support system as promised in JRA-27613

          • Closed
          is related to

          Suggestion - JSDCLOUD-226 Complete login and logout pages for Service Desk

          • Closed

          Suggestion - JSDCLOUD-269 Allow customers to add other customers as request participants in the Customer Portal

          • Closed

          Suggestion - JSDCLOUD-270 Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal

          • Closed

          Suggestion - JSDCLOUD-547 Customers to be directed to only Customer Portal without the ability to navigate back to JIRA

          • Closed

          Suggestion - JSDSERVER-62 Add Permission so user can only view Portal and not JIRA.

          • Closed
          relates to

          Suggestion - JSDCLOUD-160 Basic CRM functionality

          • Gathering Interest

          Activity

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              Unassigned Unassigned
              8589e754-1040-484c-afdd-cff15f750991 Deleted Account (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: