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  1. Jira Service Management Cloud
  2. JSDCLOUD-12375

Add business days to time in status automation, e.g. ability to use SLA calendars on "Time in Status" automation triggers

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    • Suggestion
    • Resolution: Unresolved
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    Description

      Problem:

      Currently in the 'Time in Status' automation there is not a way to specify business days/hours. 
      When you use this status to close tickets or move them to an inactive queue it can cause issues over the weekend

      Desired Fix:

      Add an option under the time section in the automation to select business days
      Screenshot below to show example

       

      ***

      Using a SLA calendar on the automation trigger, the Time in Status SLA could be used ignoring weekend conditions using actual working hours.

      e.g.: a 24h "Time in status" trigger with a SLA calendar of 8h/day would actually take 3 working days to trigger.

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              36bd3fea80e3 Makarand Gomashe
              8bb86b4b876d Cody Stevens
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                Created:
                Updated: