Feedback on the new JSD Portal search experience / change to "My requests" menu having moved in the avatar dropdown

Hi there, thank you for your feedback about the recent changes to the help center. 

Recently, we did some research to see where people succeed and struggle with the current help center. One finding was that people have difficulty navigating to the help they need, especially if they have access to more than one service desk.

To help people quickly navigate among service desks from any page, we added the search to the top right. This change is the first part of bigger improvements based on these user studies. Our goal is to make it easier for people to get the help they need, and thus make it easier for your team to deflect and triage requests. Some upcoming changes include:

• easier navigation across service desks and request types.
• a better experience for people who only have access to one portal. They'll get the full help center experience, including front-and-center search, instead of landing in a service desk.
• better browsing for knowledge base articles, so your team doesn't have to worry as much about keywords and labels.

Thank you again for all the feedback. We'll use your comments to iterate on designs and make sure you and your help seekers have the best experience possible.  I will comment on this ticket soon with an in-depth preview of the upcoming improvements. 

Cheers, 
Vincent - Jira Service Desk team