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Details

Type: Suggestion
Resolution: Fixed
Component/s: SLA
Labels:

UIS:
151
Support reference count:
10
Feedback Policy:

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Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Product update 7 June 2022

Hey all,

Quick update to let you know that rollout for the toggle started at the end of last week. It continues this week. You should see it in your instance shortly.

I have updated the original blog post with more information.

https://community.atlassian.com/t5/Jira-Service-Management-articles/A-fresh-look-at-SLAs-in-Jira-Service-Management/ba-p/1881636

Cheers,

Ben.

Currently, the service level agreement (SLA) feature only allows the entry and display of SLAs in hours. Sometimes, an issue may take a few days to resolve, or lower priority issues could have a target resolution, for example, of 5 days (working days, hopefully - when the calendar feature is implemented).

It'd be great if these longer timeframes could be converted when displayed, into a more user-friendly time format. For example five days currently shows as 120 hours. Maybe this could be an option the admin sets, and the raw value (hours) displayed when you hover over the SLA?

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Issue Links

is duplicated by

JSDCLOUD-966 Create SLA goal using days or weeks

Closed

JSDCLOUD-3050 SLA time format: "days, hours, minutes"

Closed

is related to

JSDSERVER-59 Display lengthier SLA times in appropriate format (i.e. days)

Closed

JSDCLOUD-10965 SLA date and time format should be configurable via Look and Feel settings

Gathering Interest

relates to

JSDCLOUD-16 Provide working hour calendars functionality that Vertygo SLA has

Closed

JSDCLOUD-706 Add number of business days as Goal value

Gathering Interest

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(1 relates to, 11 mentioned in)

Activity

People

Assignee:: Benjamin Paton

Reporter:: Andrew B

Votes:: 272 Vote for this issue

Watchers:: 182 Start watching this issue

Dates

Created:: 12/Oct/2013 11:56 PM

Updated:: 19/Jul/2022 12:46 PM

Resolved:: 19/Jul/2022 12:46 PM