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  1. Jira Service Management Cloud
  2. JSDCLOUD-581

Service Desk SLA Custom Field values doesn't show in XML format

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Details

    • Bug
    • Resolution: Tracked Elsewhere
    • Low
    • SLA
    • None

    Description

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      When user search any issue from Issue Navigator, they can see the Time waiting for support and Time to resolution values as per issue-navi.png screenshot.
      Export issues to Excel also able to show the Time waiting for support and Time to resolution values as per xls.png screenshot.
      However, the data is not shown in XML format as per xml2.png screenshot.
      Finding:
      ServiceDesk Add-on v1.2.6.1
      Locked Custom Fields (locked-vs-unlocked.png) able to show the values in XML format if compare xml1.png with xml2.png.

      Attachments

        1. issue-navi.png
          issue-navi.png
          23 kB
        2. locked-vs-unlocked.png
          locked-vs-unlocked.png
          11 kB
        3. xls.png
          xls.png
          26 kB
        4. xml1.png
          xml1.png
          22 kB
        5. xml2.png
          xml2.png
          48 kB

        Issue Links

          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-581 Service Desk SLA Custom Field values doesn't show in XML format

          • Low - Low priority issues
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-149 SLA values are incorrect when exported into Excel

          • Low - Low priority issues
          • Closed
          was cloned as

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-9455 Service Desk SLA Custom Field values are excluded in XML format

          • Low - Low priority issues
          • Closed

          Activity

            People

              Unassigned Unassigned
              idick Ian Dick
              Votes:
              5 Vote for this issue
              Watchers:
              10 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: