Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-578

Service Desk to have multiple assignees capability

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • Queues
    • None

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently JIRA Service Desk does not allow multiple assignee or assigning in a group/role basis as this sometimes can cause inconvenience when they are more than person is working on the issue itself.

      Customer justification:

      Our current Help desk software has the capability to assign to specific group of users when a component is chosen. That guarantees that someone will see it (in case the someone is out on vacation). Otherwise, the backup to the Component's default assignee will have to continually check the Queues to see if a ticket came in.

            [JSDCLOUD-578] Service Desk to have multiple assignees capability

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3442869 ] New: JAC Suggestion Workflow 3 [ 3694674 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2318921 ] New: JAC Suggestion Workflow [ 3442869 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2051130 ] New: JSD Suggestion Workflow - TEMP [ 2318921 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2046175 ] New: JSD Suggestion Workflow [ 2051130 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1871782 ] New: JSD Suggestion Workflow - TEMP [ 2046175 ]
            jonah (Inactive) made changes -
            Description Original: Currently JIRA Service Desk does not allow multiple assignee or assigning in a group/role basis as this sometimes can cause inconvenience when they are more than person is working on the issue itself.

            h4. Customer justification:
            {panel}
            Our current Help desk software has the capability to assign to specific group of users when a component is chosen. That guarantees that someone will see it (in case the someone is out on vacation). Otherwise, the backup to the Component's default assignee will have to continually check the Queues to see if a ticket came in.
            {panel}             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-578].
              {panel}

            Currently JIRA Service Desk does not allow multiple assignee or assigning in a group/role basis as this sometimes can cause inconvenience when they are more than person is working on the issue itself.

            h4. Customer justification:
            {panel}
            Our current Help desk software has the capability to assign to specific group of users when a component is chosen. That guarantees that someone will see it (in case the someone is out on vacation). Otherwise, the backup to the Component's default assignee will have to continually check the Queues to see if a ticket came in.
            {panel}
            jonah (Inactive) made changes -
            Link New: This issue is related to JSDSERVER-578 [ JSDSERVER-578 ]
            vkharisma made changes -
            Project Import New: Sun Apr 02 00:24:18 UTC 2017 [ 1491092658763 ]

            Laura Ivers added a comment -

            Interesting documentation article here on different ways to do this and saying it's specifically designed to be like this.

             

            https://confluence.atlassian.com/jira064/how-do-i-assign-issues-to-multiple-users-720415922.html

            Laura Ivers added a comment - Interesting documentation article here on different ways to do this and saying it's specifically designed to be like this.   https://confluence.atlassian.com/jira064/how-do-i-assign-issues-to-multiple-users-720415922.html
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 692249 ] New: JSD Suggestion Workflow [ 1279247 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

              Unassigned Unassigned
              dchua Daryl Chuah (Inactive)
              Votes:
              6 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: