Details
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Suggestion
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Resolution: Fixed
Description
Problem Definition
The documentation Set up customer permissions needs to be improved to explain that when the "Who can access the portal and send requests to My first service desk?" setting is set to "Anyone can send a request without logging in", customers still need to login to view their request (although they don't need to login to create a request).
This setting can be mis-leading since it is about "Who can access the portal", so it could be interpreted as "Users can access the portal to view their request".
Suggested Solution
It would be helpful to add a line in the column "Anyone can send a request without logging in" in the section "Who can send requests?" that customers will still need to login to view the request their submitted.