Details
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Suggestion
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Resolution: Unresolved
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22
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16
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Description
Update as of April 2021
Hi everyone,
This is Ewin from the Jira Service Management team. We’re excited to let you know that we’re evaluating this feature for our roadmap. We will post another update in a few months time. Alternatively, you can watch our public roadmap for regular roadmap updates.
Best,
Ewin, Jira service management
Problem Definition
Currently, it's not possible to change the language of the widget. Even when we change the language on the browser or on the instance, the widget is still generated in English. The widget will follow the language configured for the Request type, request type field and the text configured in widget settings. However, for the hardcoded text, for example How can we help?, Contact us about, Powered by JIRA Service Desk, Your contact e-mail, and Send button can't be changed.
Suggested Solution
It would be great if we could choose different languages on the widget.
Why this is important
Some customer is not able to understand other language. So, it is better to standardized the language.
Attachments
Issue Links
- is related to
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JSDCLOUD-5696 Widget -> Need to configurate placeholders or language localization
- Closed
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JSDCLOUD-9488 Ability to edit the widget fields
- Gathering Interest
- relates to
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JSDCLOUD-9488 Ability to edit the widget fields
- Gathering Interest
- mentioned in
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