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  1. Jira Service Management Cloud
  2. JSDCLOUD-5472

Allow site administrators to change portal only customers email addresses

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    • Resolution: Duplicate
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      Problem Definition

      Atlassian Cloud administrators are unable to change the email address for portal only customers.

      This is sometimes necessary as customers may change their email or domain for different reasons.

      Suggested Solution

      Allow site-admins to perform this change.

      Workaround

      The only possible alternative would be to create new customer accounts using the new email addresses and manually add those accounts as the reporter or request participant in the active tickets that still need to be followed up.

      How to change Jira Service Management customer email address

            [JSDCLOUD-5472] Allow site administrators to change portal only customers email addresses

            Judit (Inactive) made changes -
            Description Original: h3. Problem Definition

            Atlassian Cloud administrators are unable to change the email address for portal only customers.

            This is sometimes necessary as customers may change their email or domain for different reasons.

            h3. Suggested Solution

            Allow site-admins to perform this change.

            h3. Workaround

            The only possible alternative would be to create new customer accounts using the new email addresses and manually add those accounts as the reporter or request participant in the active tickets that still need to be followed up.             		New: h3. Problem Definition

            Atlassian Cloud administrators are unable to change the email address for portal only customers.

            This is sometimes necessary as customers may change their email or domain for different reasons.
            h3. Suggested Solution

            Allow site-admins to perform this change.
            h3. Workaround

            The only possible alternative would be to create new customer accounts using the new email addresses and manually add those accounts as the reporter or request participant in the active tickets that still need to be followed up.

            [How to change Jira Service Management customer email address|https://confluence.atlassian.com/jirakb/how-to-change-jira-service-management-customer-email-address-1085190839.html]
            K. Yamamoto made changes -
            Link Original: This issue duplicates JSDCLOUD-5746 [ JSDCLOUD-5746 ]
            K. Yamamoto made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            K. Yamamoto made changes -
            Link New: This issue duplicates JSDCLOUD-5746 [ JSDCLOUD-5746 ]
            SET Analytics Bot made changes -
            UIS Original: 4 New: 5
            SET Analytics Bot made changes -
            UIS Original: 5 New: 4
            SET Analytics Bot made changes -
            UIS Original: 6 New: 5
            SET Analytics Bot made changes -
            UIS Original: 5 New: 6
            SET Analytics Bot made changes -
            UIS Original: 6 New: 5
            SET Analytics Bot made changes -
            UIS Original: 7 New: 6

              Unassigned Unassigned
              malonso@atlassian.com Miguel Alonso
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              83 Vote for this issue
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              62 Start watching this issue

                Created:
                Updated:
                Resolved: