Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-4922

Allow JSD to make comment required on transition in Customer Portal

XMLWordPrintable

    • 757
    • 3

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently in JSD, if a workflow transition can be triggered on Customer Portal, a popup asking for an optional comment is displayed when customer triggers that transition.
      However there is no option in JSD/Workflow settings that can make this comment field mandatory.

      Suggested Solution

      Add an option in JSD or Workflow settings that allows administrator to make this comment field mandatory.

          Form Name

            [JSDCLOUD-4922] Allow JSD to make comment required on transition in Customer Portal

            No work has yet been logged on this issue.

              d0d1ba410583 Sushant Koshy
              cmao Chen Mao (Inactive)
              Votes:
              442 Vote for this issue
              Watchers:
              217 Start watching this issue

                Created:
                Updated: