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  1. Jira Service Management Cloud
  2. JSDCLOUD-4922

Allow JSD to make comment required on transition in Customer Portal

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently in JSD, if a workflow transition can be triggered on Customer Portal, a popup asking for an optional comment is displayed when customer triggers that transition.
      However there is no option in JSD/Workflow settings that can make this comment field mandatory.

      Suggested Solution

      Add an option in JSD or Workflow settings that allows administrator to make this comment field mandatory.

          Form Name

            [JSDCLOUD-4922] Allow JSD to make comment required on transition in Customer Portal

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              d0d1ba410583 Sushant Koshy
              cmao Chen Mao (Inactive)
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                Created:
                Updated: