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  1. Jira Service Management Cloud
  2. JSDCLOUD-4866

Ability to Automatically Add Customer's Name to Reporter's Profile Info

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      In regular email communication, when a person emails you and you reply back, you will often see the 'full name' that the sender has associated with their email address.  

      I would like this information to be passed on in JIRA Service Desk and added to the Reporter's profile.  We don't have the customer portal activated, so the customer cannot create their own 'username'.  I would like the ability to capture the name that is associated with their email address, so we know who to address in our email, and for it to be saved in our Customer Directory.  

            [JSDCLOUD-4866] Ability to Automatically Add Customer's Name to Reporter's Profile Info

            Matthew Hunter added a comment -
            Atlassian Update - April 20, 2021

            Hi everyone,

            Thank you for bringing this suggestion to our attention.

            As explained in our new feature policy, there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritize and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order.

            Unfortunately, this suggestion didn’t make it to the roadmap this time and we are closing it.

            As we continue to roll out features we do look at feedback from our users and if you feel like this suggestion is still important to your team please let us know by commenting on this ticket.

            Thank you again for providing valuable feedback to our team!

            Matthew Hunter added a comment - Atlassian Update - April 20, 2021 Hi everyone, Thank you for bringing this suggestion to our attention. As explained in our new feature policy , there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritize and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order. Unfortunately, this suggestion didn’t make it to the roadmap this time and we are closing it. As we continue to roll out features we do look at feedback from our users and if you feel like this suggestion is still important to your team please let us know by commenting on this ticket. Thank you again for providing valuable feedback to our team!

              Unassigned Unassigned
              1023d68b5c64 Jessica C
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