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  1. Jira Service Management Cloud
  2. JSDCLOUD-4782

Add more variables in Customer notifications

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently, the variables available for customising email templates are limited to the list below:

      • For the email content
      • For the email subject

      Suggested Solution

      Add more variables like date, organisation, priority, component, custom fields, reporter name, approvers name etc. so that customer can have a choice among different fields to show in an email.

      Attachments

        Issue Links

          is duplicated by

          Suggestion - JSDCLOUD-4642 Ability To Add Custom Field Values to Customer Notifications

          • Under Consideration
          is related to

          Suggestion - JSDSERVER-4782 Add more variables in Customer notifications

          • Under Consideration
          relates to

          Suggestion - JSDSERVER-5709 Ability to add request status on Customer notifications template in the Subject Line

          • Gathering Interest
          mentioned in

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            People

              d7c36792fcf8 Manpreet Singh
              cmao Chen Mao (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: