8476374f83d2: I completely agree with you. My only intention was to provide an alternative to a paid app (as previously suggested)

3fa64565270e the workaround could possibly works, but we have automations in many functions of JSM, and there is a limit of them we could reach. Then, are we supposed to exceed this limit because of a lack of functions Atlassian doesn't resolve?

We only need to export data from a report, it could not be so difficult to allow us.

We appreciate your comment and your effort, but is not a way for us because of that limitation (if Atlassian erase this limit would be grateful too )

For me it's a must that I can export a CSAT report with a standard Atlassian function.  

At the moment I use this workaround:

• Use an additional Customer Field to copy with an automation the satisfaction comment to this field.
  Used variable: issue.properties.service-request-feedback-comment.comment
  Trigger: When Value changed - Satisfaction date
• Use a Filter, where I include some projects and then: resolved is not EMPTY AND Satisfaction is not EMPTY
  I use this filter for visualizing in Confluence or for manuell export to Excel.

Hope this helps.
BR Toby

Check this community post for a simple workaround:

https://community.atlassian.com/t5/Jira-Service-Management/Re-Export-CSAT-report-to-excel-or-pbi/qaq-p/2929065/comment-id/192868#M192868

Hope it helps

still nothing for this issue

Happy New Year, everyone! May it be filled with joy, success, and - who knows - maybe even some miracles. Like Atlassian resolving to fix this bug. We can dream, right?

8a3861d8a88c Any update on this? Would be great to have!

Seems like there is enough interest in this to implement...why do Jira feature requests inevitably take years to implement? Is this really that difficult to do? I understand it's available to view, but export would be very useful.

Voted. I think it would be great to be able to generate the Satisfaction Report so that we can better understand how to improve our processes and systems.

i agreed to implement this features for the better reporting also

This will be used a lot.
I vote to implement.

Regards

Not sure why this is not already available.  Definitely something that is needed! 

Voted, We need this. please.

Kindly share an update, when will be implement, because it is very difficult to export the data in csv format. Thanks

When this will be implemented?

I'm floored, why make a report you cant export. Especially a satisfaction report for a service management tool. Please get this going. 

Voted, We need this. please.

Just voted for this one - this would be super useful

Need this reporting to show ROI for JSM subscription, renewal – Cannot share it with executive team unless we can export it.

If we could extract the report and have ability to modify the report as how we need it, that'd be reaslly great! Ideally we should be able to add fields which we want to see in the report (for intance - reporter's name)

This would very useful feature to have which is missing currently, CSAT is the most important SLA and criteria for any service management project. by having ability to extract the report and slice&dice the data as per the requirement is very cruical.

On the on-prem version we usually get this thru database script but on Jira cloud still no solution even a simple export facility on the report module ;(

Vote up for this.

How many votes will move this to an accepted feature?

Hello. Same, we need to generate HelpDesk satisfaction reports containing rating and comment. Currently only the note can be exported via JQL, but impossible to export the comment which is problematic...

Hi,

I agree with this topic. It is crucial to be a proactive I.T. department; If you cannot collect proper feedback from your users, you are working blind. Your competitors will likely develop this feature, and your clients (us) will go towards a solution that can help us in our day to day activities.

Thanks for your help.

Hi!

Customer Satisfaction rating & comment is important for reviewing, and we also need this for our reporting purposes.  Please enable this feature ASAP.  Thanks in advance.

This would be a great feature. 

Hi!

Can we expedite the implementation for this feature. We need this for our reporting purposes.

I don't understand how this is not something that cannot be implemented sooner.  How does one manage the feedback - are others only looking at star ratings - not what the customer has to say?

Hi! It would be important for them to apply this improvement, since currently the comments of the report cannot be downloaded and we have a case the client requires this information. Regards