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  1. Jira Service Management Cloud
  2. JSDCLOUD-4698

Provide an outgoing email logs

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    • UIS:
      0
    • Support reference count:
      21
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      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Product update 22 March 2021

      Hello all,

      As always, thank you for your feedback, votes, and following on this issue.

      We have noticed an increase in activity here and wanted to provide an update.

      We have heard you loud and clear, and we are increasing our investment in email and notifications. We are in the process of onboarding a dedicated team whose first focus will be some inbound mail issues, most notably JSDCLOUD-2373.

      This issue will be on the backlog (including a handful of others). We will share more details as soon as our plans are firmed up. Realistically we don’t expect this work to commence for at least 2 - 3 months.

      We appreciate your patience, and look forward to working with you as we solve these important issues.

      Cheers,

      Ben.

      Problem Description

      Currently, there is no way to track every mail notification sent out by JIRA Service Desk to customers and it would be great to have such a feature.

      Suggested Resolution

      Provide an outgoing mail logs so that users can track if some emails are not sent out to certain customers.

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              Assignee:
              jdcruz Jason D Cruz
              Reporter:
              rsaputra Adven
              Votes:
              368 Vote for this issue
              Watchers:
              213 Start watching this issue

                Dates

                Created:
                Updated: