Details
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Suggestion
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Resolution: Done
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6,163
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21
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Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Hey Everyone ,
I am happy to announce that we have added all 'Customer Notification' types to this feature for all our customers. Now you can view all failed customer notifications in one place and take action to make sure customers receive notifications on time.
You can read more about this feature in our community post: https://community.atlassian.com/t5/Jira-Service-Management-articles/Introducing-Customer-notification-logs-in-Jira-Service/ba-p/2364680#U2568458
We will close this feature request now. Thank you!
Manpreet Singh
PM, JSM.
Problem Description
Currently, there is no way to track every mail notification sent out by JIRA Service Desk to customers and it would be great to have such a feature.
Suggested Resolution
Provide an outgoing mail logs so that users can track if some emails are not sent out to certain customers.
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JST-734289 Loading...
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