Details
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Type:
Suggestion
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Status: Reviewing (View Workflow)
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Resolution: Unresolved
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Component/s: Customer Notification, outgoing emails
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Labels:None
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UIS:83
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Support reference count:21
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Feedback Policy:
Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Problem Description
Currently, there is no way to track every mail notification sent out by JIRA Service Desk to customers and it would be great to have such a feature.
Suggested Resolution
Provide an outgoing mail logs so that users can track if some emails are not sent out to certain customers.
Attachments
Issue Links
- is duplicated by
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JSDCLOUD-4479 Be able to track outgoing emails that fail to be delivered
- Gathering Interest
- is related to
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JSDCLOUD-7933 Clear outbound email blocks/bounces within JSD
- Gathering Interest
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JSDSERVER-4698 Provide an outgoing email logs
- Gathering Interest
- relates to
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JRACLOUD-3157 JIRA Administration Audit trail / notifications
- Gathering Interest