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  1. Jira Service Management Cloud
  2. JSDCLOUD-4642

Ability To Add Custom Field Values to Customer Notifications

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      Product update: December 20, 2024

      Hi Everyone,

      I'm sorry this has taken longer than expected but we have finalised our roadmap for H1 next year and adding custom fields ro email notifications.

      I know that this issue is a huge source of frustration for many of you so thanks for your patience.

      Supporting generic custom fields is quite a large amount of work in several parts of JSM so this will be quite a large project. 

      If I need any further input I will reach out here but in the meantime please send any input to me at bcostello@atlassian.com.

      Regards,

      Ben Costello
      Principal Product Manager, Emails 

      Issue Summary

      There is no way to add values coming from custom fields or other fields as notification variables.

      Requested Feature

      Ability to display any fields on customer notifications.

          Form Name

            [JSDCLOUD-4642] Ability To Add Custom Field Values to Customer Notifications

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              1bbfd485bf63 Ben Costello
              ijimoh Ismael Olusula Jimoh (Inactive)
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                Created:
                Updated: