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  1. Jira Service Management Cloud
  2. JSDCLOUD-4519

Email domain organization association

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Update 22nd April 2024

      Starting today, we are progressively rollout out our feature to help you automatically assign customers to organizations when their accounts are created. I know this one has been a long awaited one, so please let me know how it's working for you and your site.

      You can read about the new feature on Atlassian Community

      If you have any questions or comments, you can leave them as a comment here!

      Thanks,

      Ash Young

      Update 19th July 2023

      We've added this feature to our public roadmap and have resourced a team to start working on it.

      You can follow the progress and updates on our Public Cloud Roadmap

      The ability to associate email domains (e.g. @companyname.com or @mybusiness.com) to organizations.

      So in the event of a user emailing in or a new account being created on the service desk, their account is automatically associated with the correct organization, based on the pre-determined email domain associations.

      Without this, I understand you currently have to manually administer all customer accounts and manually associate them with organizations.

      Workaround

      https://confluence.atlassian.com/jirakb/how-to-add-jira-service-management-customers-automatically-to-organization-based-on-reporter-email-domain-1142450886.html

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          Form Name

            [JSDCLOUD-4519] Email domain organization association

            Tomoko Suzuki made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 970849 ]
            Ash Young made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 968175 ]

            Majken Longlade added a comment -

            In case anyone else is looking I found this ticket for requesting API management - https://jira.atlassian.com/browse/JSDCLOUD-14251

            Majken Longlade added a comment - In case anyone else is looking I found this ticket for requesting API management - https://jira.atlassian.com/browse/JSDCLOUD-14251
            Bruna Silva made changes -
            Remote Link Original: This issue links to "Page (Atlassian Documentation)" [ 753049 ]
            Joshua Buison made changes -
            Comment [ {color:#ff0000}*THIS IS A JOKE*{color} WE STILL HAVE TO MANUALLY ADD THE CUSTOMERS, IT DOES ORGANIZE THEM BY DOMAIN AND THERE IS A UI NOW TO VIEW ALL ORGS BUT YOU STILL HAVE TO ADD THE CUSTOMERS MANUALLY ONLY THEN THEY WILL BE SORTED OUT TO THE ORGS.

            {color:#ff0000}*THIS DID NOT ADDRESS THE REQUEST :*
            **{color}

            The ability to associate email domains (e.g. @companyname.com or @mybusiness.com) to organizations.

            {color:#FF0000}*So in the event of a user emailing in*{color} {color:#FF0000}or a new account being created {color}on the service desk, their account is automatically associated with the correct organization, based on the pre-determined email domain associations.

            Without this, {color:#FF0000}I understand you currently have to manually administer all customer accounts and manually associate them with organizations{color}.

            {color:#ff0000}*THE FAKE SOLUTION:*{color}  [Automatically manage JSM customers and organizations at scale (atlassian.com)|https://community.atlassian.com/t5/Jira-Service-Management-articles/Managing-customers-and-organizations-on-Jira-Service-Management/ba-p/2677857]

            We have introduced a new feature that automatically assigns customers to organizations based on their email domains.

            Previously, managing which customers are added to organizations required manual intervention by admins and agents.

            With this feature, admins can now set up rules based on email domains for each organization. {color:#ff0000}This automatically adds new customers to organizations *when their accounts are created*{color}.

            *{color:#ff0000}REOPEN THIS IF YOU REALLY CARE ABOUT YOUR PAYING CUSTOMERS ATLASSIAN. CLOSING THIS CASE IS LIKE A TERRIBLE CALCENTER AGENT FINDING WAYS TO CLOSE A TICKET, MAKING YOU THINK ITS RESOLVED WHEN ITS NOT.{color}* ]
            SET Analytics Bot made changes -
            UIS Original: 1510 New: 1418
            Ash Young made changes -
            Resolution New: Done [ 17 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Brian Leysath made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 905203 ]
            SET Analytics Bot made changes -
            UIS Original: 1507 New: 1510
            SET Analytics Bot made changes -
            UIS Original: 1506 New: 1507

              a1217920d496 Ash Young
              ae655c7d277d David Areskog
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                Created:
                Updated:
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