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  1. Jira Service Management Cloud
  2. JSDCLOUD-4479

Be able to track outgoing emails that fail to be delivered

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      We don't have the option to track when an outgoing email sent from JIRA failed to arrive to the recipient.

      Suggested Solution

      To have a feature in JIRA Service Desk that allows to track which outgoing emails sent by the system were not delivered and the error that the SMTP server received

      Workaround

      Currently if you open a ticket with Support, they are able to track if an email did not arrive to the recipient.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDCLOUD-4698 Provide an outgoing email logs

          • Closed
          is related to

          Suggestion - JSDSERVER-4479 Be able to track outgoing emails that fail to be delivered

          • Closed

          Suggestion - JSDSERVER-4698 Provide an outgoing email logs

          • Gathering Interest
          mentioned in

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              7ad1551c39c0 Benjamin Paton
              malonso@atlassian.com Miguel Alonso
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              Dates

                Created:
                Updated: