Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-4461

Automation trigger on custom events

    XMLWordPrintable

Details

    • Suggestion
    • Resolution: Duplicate
    • Automation
    • None
    • 52
    • 2

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Summary

      At the moment, it's not possible for automation to be triggered upon custom events

      Suggestion

      Allow admins to select custom events to trigger automations

      Example

      1. JIRA allow admins to change the post function of transitions. If admins change the event triggered from issue creation to something other than the Issue Created event, the default automation wouldn't work
      2. In other scenarios, admin may have heavily modified their workflow with many custom events and would need the automation to perform action based on these events

      Attachments

        Issue Links

          duplicates

          Suggestion - AUTO-83 Automation trigger on issue updates (support for custom fields / custom events)

          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-5327 Automation isn't triggered by Create Issue trigger when a custom event is set in the create issue transition.

          • Low - Low priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JSWCLOUD-22478 Having a custom event in workflows breaks automation rules.

          • Low - Low priority issues
          • Closed

          Suggestion - JSDSERVER-4461 Automation trigger on custom events

          • Closed

          Activity

            People

              Unassigned Unassigned
              ywoo Yit Wei
              Votes:
              77 Vote for this issue
              Watchers:
              35 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: