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  1. Jira Service Management Cloud
  2. JSDCLOUD-43

Attachments within Customer Portal request view

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Attachment can be visible within Customer Portal only if it was attached during ticket creation, comment / add attachment functionality by a client, or attached and then added to comment via a wiki markup link by an agent. It would be nice if I could mark my attachments in JIRA issue view to be displayed on Customer Portal Request view.

      Workaround

      When adding comments to an issue that will be viewed through a Customer Portal, ensure they're added as part of the comment as per https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=attachments, for example:

      [^death_star_blueprints.zip]

      For more information why this issue is marked as closed, please refer to this comment.

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            [JSDCLOUD-43] Attachments within Customer Portal request view

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3442480 ] New: JAC Suggestion Workflow 3 [ 3696451 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2318946 ] New: JAC Suggestion Workflow [ 3442480 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2051138 ] New: JSD Suggestion Workflow - TEMP [ 2318946 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2046185 ] New: JSD Suggestion Workflow [ 2051138 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1871893 ] New: JSD Suggestion Workflow - TEMP [ 2046185 ]
            jonah (Inactive) made changes -
            Description Original: Attachment can be visible within Customer Portal only if it was attached during ticket creation, comment / add attachment functionality by a client, or attached and then added to comment via a wiki markup link by an agent. It would be nice if I could mark my attachments in JIRA issue view to be displayed on Customer Portal Request view.

            h3. Workaround

            When adding comments to an issue that will be viewed through a Customer Portal, ensure they're added as part of the comment as per https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=attachments, for example:

            {noformat}
            [^death_star_blueprints.zip]
            {noformat}

            For more information why this issue is marked as closed, please refer to [this comment|https://jira.atlassian.com/browse/JSD-43?focusedCommentId=621527&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-621527].             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-43].
              {panel}

            Attachment can be visible within Customer Portal only if it was attached during ticket creation, comment / add attachment functionality by a client, or attached and then added to comment via a wiki markup link by an agent. It would be nice if I could mark my attachments in JIRA issue view to be displayed on Customer Portal Request view.

            h3. Workaround

            When adding comments to an issue that will be viewed through a Customer Portal, ensure they're added as part of the comment as per https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=attachments, for example:

            {noformat}
            [^death_star_blueprints.zip]
            {noformat}

            For more information why this issue is marked as closed, please refer to [this comment|https://jira.atlassian.com/browse/JSD-43?focusedCommentId=621527&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-621527].
            jonah (Inactive) made changes -
            Link New: This issue is related to JSDSERVER-43 [ JSDSERVER-43 ]
            vkharisma made changes -
            Project Import New: Sun Apr 02 00:24:18 UTC 2017 [ 1491092658763 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: affects-cloud New: affects-cloud affects-server
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-cloud

              Unassigned Unassigned
              c28d30b8-a62e-4318-86f6-7d94c66c6a6e Deleted Account (Inactive)
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              48 Vote for this issue
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                Created:
                Updated:
                Resolved: