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  1. Jira Service Management Cloud
  2. JSDCLOUD-4364

Allow REST API to set null values for custom fields

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      Problem Definition

      REST API: Internal Server Error (500) setting custom fields to null on create request

      Call: https://INSTANCE.atlassian.net/rest/servicedeskapi/latest/request

      {
    "serviceDeskId": "1",
    "requestTypeId": "2",
    "requestFieldValues": \{
        "summary": "Request JSD help via REST",
        "description": "I need a new mouse for my Mac",
      "customfield_10106":null
    }
}

       

      Suggested Solution

      The rest should accept the null entry or behave the same as if the field had nothing set.

      Workaround

      Leave the custom field empty ("customfield_10106":"") OR do not add it.

          Form Name

            [JSDCLOUD-4364] Allow REST API to set null values for custom fields

            No work has yet been logged on this issue.

              Unassigned Unassigned
              ediel Elisa [Atlassian]
              Votes:
              21 Vote for this issue
              Watchers:
              12 Start watching this issue

                Created:
                Updated: