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  1. Jira Service Management Cloud
  2. JSDCLOUD-4354

Increase Jira Service Management email size limit and show failed emails(due to size) in email logs

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      Problem Definition

      As stated in this document, emails with a total size of more than 25MB (including attachments) are not fetched.

      At the moment nothing will be thrown in the logs regarding the mail that has not been created.

      Suggested solution

      • Enable the Jira Service Management email puller to pull emails larger than 25MB.
      • Alert the admin/reporter that their message has not been processed due to email size.
      • Show the failed emails(due to size) under the email logs

          Form Name

            [JSDCLOUD-4354] Increase Jira Service Management email size limit and show failed emails(due to size) in email logs

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            Shane Khublall added a comment -

            I'm here as this is now affecting our customers, who have logged tickets with us, but they have been dropped, due to JSM not processing them, and not even showing that there was an error along the way.

             

            This appears to have been created in 2016 -  8 years ago so I'm not very optimistic on a release for this soon.

            Will need to evaluate other service management options to ensure we can deliver consistent support.

            Shane Khublall added a comment - I'm here as this is now affecting our customers, who have logged tickets with us, but they have been dropped, due to JSM not processing them, and not even showing that there was an error along the way.   This appears to have been created in 2016 -  8 years ago so I'm not very optimistic on a release for this soon. Will need to evaluate other service management options to ensure we can deliver consistent support.
            SET Analytics Bot made changes -
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              1bbfd485bf63 Ben Costello
              rvasudiven Ranjen Vasudiven (Inactive)
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                Created:
                Updated: