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  1. Jira Service Management Cloud
  2. JSDCLOUD-4328

Add fields (view only) in Customer Portal

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Update as of 12/Jul/2021

      Hello everyone,

      Thank you for sharing your feedback. We evaluated this ticket and understand that this is something we need to work on. However, we will not be able to prioritise this at the moment as there are other items in the short term roadmap which are higher priority. We will definitely get back to you once we pick this up in our short term roadmap.

      Regards,
      Sushant Koshy, Product Manager, Jira Service Management

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Hi Support,

      Can we request a feature to add fields in the Customer Portal that are not part of the field filled during the creation.
      It has been noted by our customers that the agents updates fields that are not visible to them because only agents can fill them but our customers may need to refer to them for additional details.
      Customer Portal can become user-friendly if it is able to provide this feature.

      Possible workaround: Use Forms
      There is a community post with all the steps to achieve it:

            [JSDCLOUD-4328] Add fields (view only) in Customer Portal

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              d0d1ba410583 Sushant Koshy
              bfe1d8e3c071 OLIVER CAPALAD
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                Created:
                Updated: