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  1. Jira Service Management Cloud
  2. JSDCLOUD-4035

Can not open Approvals or Transition in the CP configuring dialog in the workflow if the workflow name has a slash "/"

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    Description

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Summary

      Approvals AND Show transition in the customer portal configurations are not possible on workflows that has a slash "/" in the name.

      Steps to Reproduce

      1. Create a workflow for SD project with a slash in the workflow name
      2. Choose a workflow step, click on the Configure link to Add Approvals
      3. OR Choose a transition, click on the Configure link to Show transition in the customer portal

      Expected Results

      Configuration dialog appears

      Actual Results

      the server responded with a status of 404 (Not Found) shown in console and menu is not displayed

      Workaround

      Copy the workflow to a new name without the slash and associate it to the project

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              lgoodhewcook Lachlan G (Inactive)
              nmohdkhalid Nabil
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              Dates

                Created:
                Updated:
                Resolved: