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  1. Jira Service Management Cloud
  2. JSDCLOUD-12356

As an admin, I want Service Desk Automation to be able to set the Resolution when a condition is met (new action to set resolution)

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    • Suggestion
    • Resolution: Unresolved
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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently it is not possible to set resolution using Service Desk automation

      Suggested Solution

      Add the functionality to automate resolution when is condition is met

      Workaround

      This should be possible using JIRA Automation add-on: https://marketplace.atlassian.com/plugins/com.atlassian.plugin.automation.jira-automation-plugin/server/overview. The following guide will help you configure JIRA automation add-on to achive this: https://confluence.atlassian.com/display/JIRAKB/Using+JIRA+Automation+Plugin+to+close+an+Issue+will+result+in+an+unresolved+closed+issue

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          is related to

          Suggestion - JSDSERVER-3701 As an admin, I want Service Desk Automation to be able to resolve issues when a condition is met

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              vwong@atlassian.com vwong
              mriza Mohamed Riza (Inactive)
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              Dates

                Created:
                Updated: