needed here

Is this pending since 2014? Whats the current status of this request?

We just moved to Jira, disappointing our previous system that was very basic could do this, Yet Jira cant

when will implement it?!!!! Other service desk platforms have this feature but no JSM! Very disappointed on this

Workaround 

• We can implement access restrictions to queues by leveraging the Jira Issue Security Feature.

https://confluence.atlassian.com/display/JIRAKB/How+to+Restrict+Access+to+Queues+in+Jira

https://getsupport.atlassian.com/browse/JST-818008

Was directed here after requesting the same thing through support and am dismayed to see it's been an outstanding request for so long. This is really a basic feature and is unfortunate it's not available. 

I am puzzled that this isn't already a feature. It seems like a feature that everyone would want. For example, I want to be able to see all my open requests, and the ones owned by some people on my team, in addition to unassigned ones with certain attributes. No other person would want the same view and I don't want to clog up the list of queues.

Agents have the ability to cherry pick issues at the moment and they are working issues that are not for their team. If this tool is a serious contender for a contact center system it needs to have this.

Milena, the Queues plugin does not work well. It doesn't work on mobile, and it's a completely separate interface you have to enter to use the queues. It's nowhere near as good as the native UI/interface - it's a workaround at best. Atlassian either needs to allow marketplace apps to have deeper integrations into Jira, or implement the feature themselves.

we neeeeeeeeeeeed this!!!!! now!!!

the add on mentioned above doesn't achieve the desired results!!!

need this

There is an add-on that will solve your problem: https://marketplace.atlassian.com/plugins/com.intenso.jira.queues-extension/server/overview

Regards, Milena

we need it tooo!!

We need it!!

yes, we need this function as well. Managers need to approve requests assigned to them. Without this function it is hard for them to locate the tickets if full URL is not provided.

Our service team is also big and the volume of queues we need to make because of current functionality
is a real pain. We have a central call center where all IT help desk calls are taken. They then triage the calls
to the appropriate IT teams at the corporate office (Networking, Systems, Production, Dev, DBA, Web etc..)
They can also triage the tickets to the local unit if we have IT staff there. We have over 150 locations with
IT techs. So the current solution also makes us reference an external document to know which tech works where and
run the risk of assigning a ticket to someone local who may be out of office and not able to see it.

FYI This would be SUPER useful for our organization. We would love to see this because our service team is big and we are dividing up their responsibilities significantly and cannot manage the volume of queues we have with them being accessible to everyone on the team. Thanks!