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UIS:
4
Support reference count:
10
Feedback Policy:

Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Right now you can link a service desk project to a Confluence space to allow customers to search the knowledge base before they file a ticket.

It would be great to also include Confluence Questions in these search results.

is blocked by

CONFCLOUD-51774 Add questions to Service Desk's KB search results

is related to

JSDCLOUD-143 As an administrator I want to be able to link to multiple knowledge bases to a Service Desk/Jira site or Confluence site

JSDSERVER-35 Allow Jira Service Management to search Confluence Questions

relates to

JSDCLOUD-381 Allow a JSD ticket to be converted to a Confluence Question

JSDCLOUD-160 Basic CRM functionality

JSDCLOUD-382 Create an 'Ask a Question in Confluence' experience in JSD

(1 relates to, 3 mentioned in)