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  1. Automation for Cloud
  2. AUTO-551

Issue workflow/field configuration migration in automation

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    • Suggestion
    • Resolution: Low Engagement
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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently we've got 'Edit request type' THEN action, but it cannot change request type, when related issue type change is required.
      That's because issue type change is a complex operation, that if implemented generically will require:

      • workflow check and migration to another workflow if that's required
      • field configuration check and migration to another field configuration if that's required
        ...

      That said, there are several ways to support it in automation:

      • modify issue request type and issue type only these has compatible workflows and field configurations
      • implement simplified version of JIRA's 'Move issue' wizard inside automation or somehow reuse existing one
        ...

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          is related to

          Suggestion - AUTO-549 New trigger for "Issue moved to project" and new action for "Move issue between projects"

          • Gathering Interest

          Suggestion - JSDSERVER-3511 Issue workflow/field configuration migration in automation

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-6366 Ability to Create Incident based on email (currently it's limited to Service Requests only)

          • Closed

          Suggestion - AUTO-549 New trigger for "Issue moved to project" and new action for "Move issue between projects"

          • Gathering Interest
          mentioned in

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              Unassigned Unassigned
              vvinogradov Vladimir Vinogradov (Inactive)
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                Updated:
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