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  1. Jira Service Management Cloud
  2. JSDCLOUD-3511

Issue workflow/field configuration migration in automation

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      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently we've got 'Edit request type' THEN action, but it cannot change request type, when related issue type change is required.
      That's because issue type change is a complex operation, that if implemented generically will require:

      • workflow check and migration to another workflow if that's required
      • field configuration check and migration to another field configuration if that's required
        ...

      That said, there are several ways to support it in automation:

      • modify issue request type and issue type only these has compatible workflows and field configurations
      • implement simplified version of JIRA's 'Move issue' wizard inside automation or somehow reuse existing one
        ...

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              Assignee:
              Unassigned Unassigned
              Reporter:
              vvinogradov Vladimir Vinogradov (Inactive)
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