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Type: Suggestion
Resolution: Unresolved
Component/s: Request type - Single request type configuration, Request Type Configuration
Labels:

UIS:
4
Support reference count:
15
Feedback Policy:

Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.
Latest Update:

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Update 27 February 2023

The functionality described in this request refers to fields in screens. JSM has now released forms to all customers. Using forms you can build dynamic/conditional logic to determine which fields should be displayed, based on the value of another field. We recommend that you use forms to achieve this functionality or look at Marketplace apps, such as Extension for Jira Service Management.

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Update 27 February 2023 The functionality described in this request refers to fields in screens. JSM has now released forms to all customers. Using forms you can build dynamic/conditional logic to determine which fields should be displayed, based on the value of another field. We recommend that you use forms to achieve this functionality or look at Marketplace apps, such as Extension for Jira Service Management .

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Currently you cannot pull values to populate one field from another field.

Ability to display or hide a field based on option selected from another field