Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-3442

Incorporate Request type into the "create with shared configuration" option

    XMLWordPrintable

Details

    • 1
    • 14

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      The "Create with shared configuration" currently take over the following configurations when creating a new project:

      • Permission Scheme
      • Notification Scheme
      • Issue Security Scheme
      • Workflow Scheme
      • Issue Type Scheme
      • Issue Type Screen Scheme
      • Field Configuration Scheme

      For Service Desk projects though it is very convenient to have request types implemented in this function as well. In particular in situations where Customer organisations are separated from each other on a project base, where the usage across projects is the same, this causes overhead on setting up projects for new customer organisations

      Attachments

        Issue Links

          is blocked by

          Suggestion - JSDCLOUD-4763 JIRA Service Desk Schemes

          • Closed
          is related to

          Suggestion - JSDSERVER-3442 Incorporate Request type, SLA, Queue and Automation into the "create with shared configuration" option

          • Gathering Interest

          Suggestion - JSDCLOUD-1317 Ability to copy request types to another Service Management project.

          • Future Consideration
          was cloned as

          Suggestion - JSDCLOUD-6134 Incorporate JSD Settings into the "create with shared configuration" option: - SLA, Queue,Automation etc

          • Closed

          Activity

            People

              Unassigned Unassigned
              mnassette MJ (Inactive)
              Votes:
              20 Vote for this issue
              Watchers:
              23 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: