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  1. Jira Service Management Cloud
  2. JSDCLOUD-3317

Allow Help Center to be accessible even without logging in

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Details

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      The Help Center is not accessible if a user is not yet logged in. All the user can see is the login page when accessing https://mydomain.atlassian.net/servicedesk/customer/portals
      On https://support.atlassian.com , there is a customised version where the Help Center is accessible without logging in: https://support.atlassian.com/customer/servicedesk-portal

      Suggested Solution

      Show the Help Center even for anonymous users. When a user clicks in to create a request, THEN prompt the log-in screen.

      Workaround

      None.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDCLOUD-1030 "Help Center" and request creation process should allow anonymous user access

          • Closed
          is related to

          Suggestion - JSDSERVER-3317 Allow Help Center to be accessible even without logging in

          • Closed

          Activity

            People

              Unassigned Unassigned
              dleng Daniel Leng (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: