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  1. Jira Service Management Cloud
  2. JSDCLOUD-3311

An option to turn off or customize the auto response mail notification

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Description

      When a customer submits a request, they receive auto response email notification.

      Hi <Reporter Name>,

      We have received your request and will get back to you soon.

      – Test Service Desk

      Suggested Solution

      It would be great if there is a configuration to disable/turn off the auto response or customize it.

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        Issue Links

          is related to

          Suggestion - JSDSERVER-3311 An option to turn off or customize the auto response mail notification

          • Closed
          relates to

          Suggestion - JSDCLOUD-218 As an Admin I want to be able to customize the Service Desk notifications' subject, content and format

          • Closed

          Activity

            People

              Unassigned Unassigned
              rsaputra Adven
              Votes:
              12 Vote for this issue
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              14 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: