As a company, we don't want the customer to see the concrete name of the agent (or 2nd Level Support) who is working on a ticket
Because we don't want the customers to get in contact with a concrete agent next time (i.e. by phone)
how can we hide the agents name in the customer portal?
There should be a toggle in the admin panel to control showing or hiding user names in the portal.
When "hiding" is enabled, every entry could be named with "Service Desk Team" for example.