Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-3221

Improve Notification for Raising Request on behalf of Customer

    XMLWordPrintable

Details

    • 2

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Summary:

      The current notification that a customer get when its request is raised by an agent will be like below. It would be great if there is more information about the request as the Customer did not know what is the Request Details looks like. They would need to access the request directly to check for the details

      Hi admin,

We have received your request and will get back to you soon.

– Basic Service Desk

      Steps to Reproduce:

      1. Login as an Agent of a Service Desk project.
      2. Go to the Customer Portal of the project.
      3. Raise a request on behalf of a customer.

      Current Result:

      • The Customer will get a notification that the request is created.

      Desired Result:

      • The Customer will get a notification that the request is created with the additional details of the request.

      Attachments

        Issue Links

          incorporates

          Suggestion - JSDCLOUD-1700 When Raise Request on behalf of customer from JIRA and change request type a notification should be sent

          • Closed
          is duplicated by

          Suggestion - JSDCLOUD-3374 Raising Request on behalf of existing customer should show that its being raised that way

          • Closed
          is related to

          Suggestion - JSDCLOUD-2263 Provide Summary and Description Information in Service Desk Confirmation Emails Sent to Customers

          • Closed

          Suggestion - JSDSERVER-3221 Improve Notification for Raising Request on behalf of Customer

          • Closed
          relates to

          Suggestion - JSDCLOUD-3931 Allow customers to raise requests on behalf of their colleagues.

          • Closed

          Activity

            People

              Unassigned Unassigned
              jrahmadiputra Julian (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              5 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: