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  1. Jira Service Management Cloud
  2. JSDCLOUD-2741

Import and export of single JIRA project should include JIRA Service Desk data

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      At present, Project Import functionality does not currently include Active Objects data and so it is not possible to move JIRA Service Desk project data between instances. https://confluence.atlassian.com/display/JIRA/Restoring+a+Project+from+Backup

      As an administrator, I would like the ability to import a Service Desk project from XML backup. This would allow me to move a Service Desk project from one instance of JIRA to another.

      • The import needs to include JSD custom fields and Active Objects data so that my Service Desk configuration, SLAs, and request types will be imported.

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          is related to

          Suggestion - JRACLOUD-28748 Project Imports should include relevant Active Objects data

          • Closed

          Suggestion - JRACLOUD-38018 Flexible utility for Jira data export and import

          • Closed

          Suggestion - JSDCLOUD-1787 Ability to clone or copy Service Desk project

          • Closed

          Suggestion - JSWCLOUD-10577 Import and export of single JIRA project should include JIRA Agile data

          • Closed

          Suggestion - JSDSERVER-2741 Provide the ability to import a Service Desk project from an XML backup

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              Unassigned Unassigned
              tevans Tim Evans (Inactive)
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              Dates

                Created:
                Updated: