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  1. Jira Service Management Cloud
  2. JSDCLOUD-269

Allow customers to add other customers as request participants in the Customer Portal

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As a result of JSD-62, customers will only be able to view and track their own requests using the Customer Portal.

      As a customer, you may need to bring in other individuals into the request, eg. an employee may want to CC their manager on a request for new hardware.

      The Customer Portal should allow the request creator to add in other customers as participants on a request. All participants on a request should be able to add comments/attachments to the request and should get email notification updates for customer-visible comments and status changes.

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            [JSDCLOUD-269] Allow customers to add other customers as request participants in the Customer Portal

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3442734 ] New: JAC Suggestion Workflow 3 [ 3694621 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2318111 ] New: JAC Suggestion Workflow [ 3442734 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2050302 ] New: JSD Suggestion Workflow - TEMP [ 2318111 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2045507 ] New: JSD Suggestion Workflow [ 2050302 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1874746 ] New: JSD Suggestion Workflow - TEMP [ 2045507 ]
            jonah (Inactive) made changes -
            Description Original: As a result of JSD-62, customers will only be able to view and track their own requests using the Customer Portal.

            As a customer, you may need to bring in other individuals into the request, eg. an employee may want to CC their manager on a request for new hardware.

            The Customer Portal should allow the request creator to add in other customers as participants on a request. All participants on a request should be able to add comments/attachments to the request and should get email notification updates for customer-visible comments and status changes.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-269].
              {panel}

            As a result of JSD-62, customers will only be able to view and track their own requests using the Customer Portal.

            As a customer, you may need to bring in other individuals into the request, eg. an employee may want to CC their manager on a request for new hardware.

            The Customer Portal should allow the request creator to add in other customers as participants on a request. All participants on a request should be able to add comments/attachments to the request and should get email notification updates for customer-visible comments and status changes.
            jonah (Inactive) made changes -
            Link New: This issue is related to JSDSERVER-269 [ JSDSERVER-269 ]
            vkharisma made changes -
            Project Import New: Sun Apr 02 00:24:18 UTC 2017 [ 1491092658763 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: affects-cloud New: affects-cloud affects-server
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-cloud

              llu lingbo (Inactive)
              shamid@atlassian.com shihab
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              198 Vote for this issue
              Watchers:
              150 Start watching this issue

                Created:
                Updated:
                Resolved: