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  1. Jira Service Management Cloud
  2. JSDCLOUD-2517

Notifications for incoming emails that fail to be processed

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

       

       

      Product Update: December 20, 2024

      Hi Everyone,

      I'm pleased to say that we've just finished our roadmap for the first half of next year and this issue is part of it.

      I will update this ticket once the development starts and again when it's ready for delivery.

      Thanks for your patience.

      Regards,

      Ben Costello
      Principal Product Manager, JSM Emails

      Current Behaviour
      All the information can be found in the Service Desk mail log. Service Desk Mail log requires user to constantly monitor the log to see if a ticket has failed or not. It would be great to receive a notification like how JIRA does.

       

      • JIRA Email handling error:

      Workaround:

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          Form Name

            [JSDCLOUD-2517] Notifications for incoming emails that fail to be processed

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              1bbfd485bf63 Ben Costello
              mariffin Mohamed Hazwan Ariffin (Inactive)
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                Created:
                Updated: