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  1. Jira Service Management Cloud
  2. JSDCLOUD-2428

Request Participant Missing from Create issue Screen

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      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Summary

      The Request Participant Field When added to the create issue Screen does not populate on the screen

      Environment

      • (Cloud) JIRA Service Desk v3.0.0-OD-04-002-D20150924T014602
      • (Cloud) JIRA Service Desk Application v3.3.0-OD-1000.663.0
      • JIRA v1000.571.2

      Steps to Reproduce

      1. Add Request Participant to the Create issue Screen on Service Desk Project
      2. Logged in as an agent, select Create issue

      Expected Results

      Request Participant Field is present on Create issue Screen

      Actual Results

      • Request Participant Field acts like a hidden field
      • Wheres My Field? Helper indicates the field is present on the screen

      Workaround

      • Set Request Participant to the edit issue Screen
      • Create issue without a Request Participant
      • Edit issue and add in a Request Participant value

      Notes:

      The same thing also happens for the Organization field.

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            [JSDCLOUD-2428] Request Participant Missing from Create issue Screen

            Matthew Hunter made changes -
            Priority New: Low [ 4 ]
            Rick Li made changes -
            Assignee Original: Rick Li [ rli@atlassian.com ]
            Rick Li made changes -
            Assignee Original: Clement Capiaux [ ccapiaux ] New: Rick Li [ rli@atlassian.com ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2302903 ] New: JAC Bug Workflow v3 [ 3446506 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2056869 ] New: JSD Bug Workflow v5 - TEMP [ 2302903 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2054327 ] New: JSD Bug Workflow v5 [ 2056869 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1954786 ] New: JSD Bug Workflow v5 - TEMP [ 2054327 ]
            Clement Capiaux (Inactive) made changes -
            Resolution New: Tracked Elsewhere [ 15 ]
            Status Original: In Progress [ 3 ] New: Done [ 10044 ]
            Clement Capiaux (Inactive) made changes -
            Assignee New: Clement Capiaux [ ccapiaux ]
            Status Original: To Do [ 10071 ] New: In Progress [ 3 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1872966 ] New: JSD Bug Workflow v5 [ 1954786 ]

              Unassigned Unassigned
              emccutcheon Earl McCutcheon
              Affected customers:
              33 This affects my team
              Watchers:
              36 Start watching this issue

                Created:
                Updated:
                Resolved: