@Michelle Tan - if you are working on it with is great, It would be nice to update description on this ticket so it no longer says its not on your roadmap

This is a needed feature.  Please add the functionality.  

Hey team any update on this issue? 

Thanks Jira for working on this. You can add this as a "Resend Invite/Rest Password" link. This helps to address both the use cases.

Thanks,

Hi 

Could someone please provide an update on the issue 

Kind Regards

Gautam  

Hi d2ad73ce3cfe,

We're currently working on this feature right now! We've run into a complex edge case so unfortunately it is taking longer than expected - stay tuned  

@Michelle Tan can you give us when this feature will be available?

Thanks! It's been a super pain especially since that is the only notification you can't even send a test email of to check your onboarding message.

Hi everyone,

Thanks for your patience with waiting for this feature! I'm happy to share that we are actively working on this and I will update you all as soon as this feature is ready to roll out.

Cheers,

Michelle

Just ran into this missing feature as well. Please fix it! 

This feature is important to us especially a customer access us multiple projects. The workaround doesn't work when a customer access multiple projects.

This feature of being able to re-send Welcome emails to our customers is very important and helps us be more efficient in supporting our customers. We have just newly implemented Jira Service Management and there are a lot of new customers that are needing this especially if have issues accessing Jira. Please put top priority on this request. Thanks!

As an admin, I would like to have an ability to re-send Welcome e-mails to customers.

Hi all,

I add my experience on this topic: I noticed that while sending out invitations, sometimes the links are kinda broken or expired even if clicked moments after receival. Without considering the fact that we can't be sure that all users really received the invitation mail.

I described the issue here: https://community.atlassian.com/t5/Jira-Service-Management/Invitation-link-expired-after-few-minutes-or-wrongly-generated/qaq-p/1701180

It's clear that since there are a lot of factors that could block the user in this registration process, the possibility to quickly resend a fresh new link could limit the problems in managing these ambiguous situations with the customers.

Thanks for confirming b491b2429544, if it is possible, I would like to setup a time to chat with you further about what you are experiencing. 

Please feel free to grab a time in my calendar that works. Otherwise let me know.

Hiya @Benjamin Paton,

Nothing happened when we just added the email address again via the Customer page. 

Hey b491b2429544, 

What happens if you just add the email address again via the Customers page (without deleting).

Please let me know. 

Cheers, 

Ben.

We are having an issue when a customer doesn't respond quickly enough to the initial invite email. By the time they get to it, the link has expired instructing them to request a new link from an administrator or log in. Here is the direct quote "Something bad happened The invitation link has expired. Please request a new link from an administrator or log in. I am not able to send them a new link. Deleting them and adding them back doesn't replicate a new invite link.

Hey all, 

We are doing some investigation on this issue, and are keen to get your feedback. 

We would like to better understand the scenarios where you are needing to reset an invite, and learn about you experience with workarounds (e.g. re-adding the customer to the project to resend an invite).

If you are open to a chat, please find a time in my calendar that works for you.

Cheers, 

Ben.

I have experienced your pain too. I now learned the only option is to invite users and then email them manually and tell them to log in to the portal (send them the link) and ask them to reset password. Embarrassing but works.

I am  a new customer  and  beyond frustrated,    about 1/2  our users   didn't get the email   and  nothing is sent to them when  I re-add them.    I  know this because NO EMAIL  from  the system shows up in email trace for the people who are not getting the email.     We joined Jira to integrate with reftab  and  the fact that  we are having such a hard time getting users registered is beyond frustrating.     

Nothing on the Near future  roadmap?   Doing very little research shows that  this has been a need for many years.  Please define near future.

This is a joke.  Your product managers must be totally out of touch.  Please fix the simple things that everyone relies on before adding new bells and whistles that only some will use.

7ad1551c39c0 So what you want to tell us is: f*** the customers, just ignore 6y old bug???? Seriously? Support software with no support. This is hilarious.

Hi everyone,

Thank you for your votes and feedback on this issue. In the interests of being clear and transparent; although being a future roadmap consideration, this feature is not on our near term roadmap.

I will look to update it again in roughly 6 months time.

Cheers, 

Ben.

Hi Jira,

I have just wasted 2 hours of my day trying to figure out how to resend a customer an invite to our Jira helpdesk. Why is administration in Jira so hard!?

There should be a simple 'Resend Invite' button in a customers profile or next to their name.

The timeframe before invites expire should be configurable by the company using Jira.

AHA administration is better than Jira, another Atlassian product with much more common sense admin. 

A very simple resend option on the customer organization page for each email that hasn't completed their registration that sends a new password would solve this problem.  It is beyond time to add this functionality. 

I agree, this feature is essential and should be implemented ASAP. It is desperately needed.

Please accelerate this to the top of your priority list/backlog as it is unacceptable for a product like Jira Service Desk which is about customer support and such basic function not present.

Its type should not be a suggestion either.

5 years after still not resolved... Only 5 of 5 new clients this year had the issue. That's so unprofessional ...

I sent a customer an invite. He didn't activate it within the 24 hours the link was valid. He is now unable *to even get a password reset. I *should be able to issue him a renewed invite. While fixing this feature won't accelerate sales, it is vital to your customers’ relationship with their customers. Please accelerate this to the top of your priority list!

As far as I know it is not the first ticket with the request for implementation such feature in Jira. I've found at least few tickets, which are closed now, where users were asking about it. I think they should be posted here as well (as a linked issues). For example:

https://jira.atlassian.com/browse/ID-83

https://jira.atlassian.com/browse/JRACLOUD-32489

These are only examples, there may be more such cases.

Someone should sum up all votes on these issues.

This is very important feature. Why Jira Cloud doesn't have that? It is unaceptable.

If user don't receive an invitation or link in invitation expire I don't have any other option to deliver this invitation to him once again. It is common that user doesn't click on invitation link on time. It is totally insane.

I want to invite 600 customers in the near future and I don't want to know what happen if for instance only 10 % of them won't receive an email or forget to click on invitation link.

I will be explaining all the time what to do to get to our support system. 

Please, we need it so badly...

Half a year after and Attlasian is still ignoring issue. Thats sad.

The issue was created 4 years ago and is still not implemented? 

Just to add my input - it is a must; it has to be very easy to re-invite and existing customer.

This isn't a SUGGESTION this is a BUG. When client ain't gonna receive the invitation there is no way to send it again. And instead of focusing on working with the client you has to explain him how to reclaim the account using password recovery. Not to mention how it looks in the eyes of the client that we are using software that gives them only ONCE chance to register. This is highly irresponsible for a company to ignore the problem for 4 years. If I would know that that's how support from Atlassian looks like I would think twice about working with Jira. You can be sure that I will not recommend Atlassian products to anyone until something will change with the way you treat issues like this.

This feature is a must for any platform to invite a customer to join. Except Jira Cloud, as Admin I can resend an invitation email at anytime such as using App Center, TestFlight etc. to remind the customer. This is simply not acceptable for any company having customer-focus in mind especially this ticket was created in 2015.

We've run into this several times. It becomes increasingly desirable since some ISPs will flag invites as spam.