Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
As the administrator of a JIRA Service Desk, I would like the ability to create queues that include issues from other projects including those that are not JIRA Service Desk projects.
Example Use Case:
A majority of our service desk agents work in service desk 95% of the time. It is much easier to have this view within service desk instead of leaving the queues to get the results from the filter. I believe this would make it more seamless for multiple service desk customers and not just us.
They can have a queue that tracks "Open Bugs" or "Customer Impacting Issues" and they can simply have this view of multiple projects all within service desk. Another case, we have a workflow that includes approvals - before they are moved to the associated queue in service desk. Agents would be able to see what requests are "pending approval" ahead of time.
Attachments
Issue Links
- is duplicated by
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JSDCLOUD-1034 Queue containing issues from multiple service desks
- Future Consideration
- is related to
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- Closed
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- Gathering Interest