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  1. Jira Service Management Cloud
  2. JSDCLOUD-2044

Include request history in customer notifications



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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.


      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Product update 22 March 2021

      Hello all,

      As always, thank you for your feedback, votes, and following on this issue.

      We have noticed an increase in activity here and wanted to provide an update.

      We have heard you loud and clear, and we are increasing our investment in email and notifications. We are in the process of onboarding a dedicated team whose first focus will be some inbound mail issues, most notably JSDCLOUD-2373.

      This issue will be on the backlog (including a handful of others). We will share more details as soon as our plans are firmed up. Realistically we don’t expect this work to commence for at least 2 - 3 months.

      We appreciate your patience, and look forward to working with you as we solve these important issues.



      Currently, Service Desk notifications will only contain the data relevant to the event that has triggered the notification.
      In order to have a complete overview on mail, having historic data available in the mail notifications would be very convenient to have.
      In particular when forwarding this email to another person to inform them of the reqest, and the history within.


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              7ad1551c39c0 Benjamin Paton
              mnassette MJ (Inactive)
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