Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-201

Enhance JIRA Service Desk to run as external customer-facing support system as promised in JRA-27613

    XMLWordPrintable

Details

    • Suggestion
    • Resolution: Answered
    • None
    • None

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      JIRA Service Desk is the outcome of JIRA ViewPort aka Alternative JIRA Views ( JRA-27613 ).

      After JRA-1330 ( field level security permission) was closed with "Won't fix", we all had high hopes because JRA-27613 was the long missing answer to achieve the same goals without having JRA-1330.

      Please fulfill the expectations and promises you made and turn JIRA Service Desk

      • into a dedicated application (e.g. own URL and instance) to serve as an external customer-facing support system interacting with JIRA
      • and therefore adjust the licensing accordingly

      Attachments

        Issue Links

          derived from

          Suggestion - JRACLOUD-27613 Alternative JIRA Views

          • Closed
          incorporates

          Suggestion - JSDCLOUD-62 Add Permission so user can only view Portal and not JIRA.

          • Closed

          Suggestion - JSDCLOUD-85 Allow license sits for customers

          • Closed
          is related to

          Suggestion - JSDSERVER-201 Enhance JIRA Service Desk to run as external customer-facing support system as promised in JRA-27613

          • Closed

          Activity

            People

              Unassigned Unassigned
              7c053887-380b-433f-a5ba-d4d850d12439 Deleted Account (Inactive)
              Votes:
              4 Vote for this issue
              Watchers:
              17 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: