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  1. Jira Service Desk Cloud
  2. JSDCLOUD-195

User(s)/Group(s)/Roles security on creating certain "Request Types"

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    • UIS:
      67
    • Support reference count:
      40
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      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      During the listing of the request types, you might want to have a task called "Terminate Employee", but you don't want people who don't have that ability to be able to submit that type of ticket. With a little security on Request Types, this could be solved.

      Workaround

      It is possible to automatically remove tickets created from undesired domains by following the steps of the article below:
      https://community.atlassian.com/t5/Jira-Service-Desk-articles/Restrict-the-creation-of-tickets-of-your-Jira-Service-desk-Cloud/ba-p/1351965

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              Assignee:
              Unassigned
              Reporter:
              shane.froebel1 Shane Froebel
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              94 Start watching this issue

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                Created:
                Updated: