• Type: Suggestion
• Resolution: Duplicate
• Component/s: Queues
• Labels:

  • affects-server
  • lim-aganapathy
  • lim2-dupfr
  • lim2-reviewed

[JSDCLOUD-1954] Allow Security Level for Service Desk Queues

SET Analytics Bot made changes - 30/Oct/2023 2:09 AM

UIS

Original: 44

New: 43

Arjun Ganapathy made changes - 29/Oct/2023 2:28 PM

Resolution		New: Duplicate [ 3 ]
Status	Original: Gathering Interest [ 11772 ]	New: Closed [ 6 ]

Arjun Ganapathy made changes - 29/Oct/2023 2:28 PM

Link

New: This issue duplicates JSDCLOUD-366 [ JSDCLOUD-366 ]

Arjun Ganapathy made changes - 29/Oct/2023 2:26 PM

Description

Original: {panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for {*}JIRA Service Desk Cloud{*}. Using {*}JIRA Service Desk Server{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-1954]. {panel} As a Service Desk administrator, I could have different team to handle different kind of request. It will be great if we could set a security level for Queues, so that I could assign different queues to different team based on the ticket they handle.   *Workaround*  - We can implement access restrictions to queues by leveraging the Jira Issue Security Feature. [https://confluence.atlassian.com/display/JIRAKB/How+to+Restrict+Access+to+Queues+in+Jira]

New: {panel:title=Atlassian Update - October 2023|borderStyle=solid|borderColor=#2684ff|titleBGColor=#2684ff|bgColor=#ffffff} Hi Everyone, Thank you for your feedback on this feature. We are marking this issue as closed because it is a duplicate of https://jira.atlassian.com/browse/JSDCLOUD-366 which has received more traction. We suggest voting and watch the ticket there as the source of truth. Thank you again for your feedback! Arjun Ganapathy Jira Service Management Cloud team {panel} {panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for {*}JIRA Service Desk Cloud{*}. Using {*}JIRA Service Desk Server{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-1954]. {panel} As a Service Desk administrator, I could have different team to handle different kind of request. It will be great if we could set a security level for Queues, so that I could assign different queues to different team based on the ticket they handle.   *Workaround*  - We can implement access restrictions to queues by leveraging the Jira Issue Security Feature. [https://confluence.atlassian.com/display/JIRAKB/How+to+Restrict+Access+to+Queues+in+Jira]

SET Analytics Bot made changes - 18/Oct/2023 2:12 AM

UIS

Original: 40

New: 44

SET Analytics Bot made changes - 17/Oct/2023 2:13 AM

UIS

Original: 39

New: 40

SET Analytics Bot made changes - 14/Oct/2023 2:40 AM

UIS

Original: 35

New: 39

Collapse comment: Aslam K M added a comment - 06/Oct/2023 4:55 AM

Aslam K M added a comment - 06/Oct/2023 4:55 AM

 
Workaround 

• We can implement access restrictions to queues by leveraging the Jira Issue Security Feature.

https://confluence.atlassian.com/display/JIRAKB/How+to+Restrict+Access+to+Queues+in+Jira

Expand comment: Aslam K M added a comment - 06/Oct/2023 4:55 AM

Aslam K M added a comment - 06/Oct/2023 4:55 AM   Workaround   We can implement access restrictions to queues by leveraging the Jira Issue Security Feature. https://confluence.atlassian.com/display/JIRAKB/How+to+Restrict+Access+to+Queues+in+Jira

Arjun Ganapathy made changes - 05/Oct/2023 2:13 PM

Labels

Original: affects-server

New: affects-server lim-aganapathy lim2-dupfr lim2-reviewed

Arjun Ganapathy made changes - 05/Oct/2023 2:12 PM

Link

New: This issue relates to JSDCLOUD-366 [ JSDCLOUD-366 ]

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