Allow Custom User-picker Fields to Be Selected as the Recipient for Approval Notifications

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      Issue Summary

      Approval Required notifications can only be sent to Reporter or Customers Involved. Customers using multi-stage approvals with custom user-picker fields have no way to route the native approval notification (with approve/decline buttons) to those fields.

      Without this, multi-stage approval workflows either get no notification or require fragile automation workarounds that lose the approve/decline-from-email functionality.

      Expected Results

      Allow Custom user-picker fields to be selected as recipients in Customer Notifications → Approval Required → Recipients.

      Actual Results

      Unable to select Custom User-picker fields as the recipient for Approval Required notifications. 

      Workaround

      Sync the custom field into the native Approvers field on transition (fragile, per-workflow setup required).

              Assignee:
              Unassigned
              Reporter:
              Garrett Ross
              Votes:
              1 Vote for this issue
              Watchers:
              1 Start watching this issue

                Created:
                Updated: