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  1. Jira Service Management Cloud
  2. JSDCLOUD-1879

Convert Watchers of Issue to Participant When Enabling SD

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      After enabling the Service Desk for a project in JIRA if watchers are customers, they can't see the issues anymore.
      So it will be useful if in the process of enabling Service Desk for a project, all the watchers convert to participants. Therefore, they are able to watch the issues.
      Also watchers do not get notifications about the issues. So by changing them to participants they can get the issue changes notifications.

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          is related to

          Suggestion - JSDCLOUD-270 Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal

          • Closed

          Suggestion - JSDCLOUD-823 Mail handler for JIRA SD does not support CC watchers

          • Closed

          Suggestion - JSDSERVER-1879 Convert Watchers of Issue to Participant When Enabling SD

          • Closed

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              Unassigned Unassigned
              somidi Sam Omidi (Inactive)
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                Updated:
                Resolved: