Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-1874

External customers and outgoing (SMTP) mail configuration in cloud

    XMLWordPrintable

    Details

    • UIS:
      1
    • Support reference count:
      5
    • Feedback Policy:

      Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As a support team member I am looking for a solution to serve our internal and especially our external customers.

      I have set up your cloud solution Service Desk. I have read documentation, faqs, googled etc. but my three days experience does not pull out an answer to my questions.

      I want external customers to have possibility to send and receive email to/from system. So far I haven't figured out how to get emails going to (again external)customers from our pre-defined email address sent by Jira SD system. Incoming mail works as expected. There's no option to configure outgoing mail server. Why?

      I do not care what is the way to solve this inside your cloud but it is a show stopper for us if it is not possible.

      Best Regards,

      Kimmo Häyrinen

        Attachments

          Issue Links

            Activity

              People

              Assignee:
              jdcruz Jason D Cruz
              Reporter:
              a03d3037bdde Koo Hoo
              Votes:
              26 Vote for this issue
              Watchers:
              19 Start watching this issue

                Dates

                Created:
                Updated: